Ten Questions To Ask A Cleaning Service Provider
If you’re looking for a professional cleaner in Mississauga, Ontario, it’s important to pick a reliable service with high standards. After all, the end product will be a direct reflection of how you have maintained the cleanliness of your space! Therefore, choosing a company that can use a customized approach to meet the cleanliness requirements of your living or working space is essential.
If you’ve never worked with a cleaning company before, you may not know where to start when it comes to choosing the right one for yourself. To make the whole process easier for you, we’ve outlined ten valuable questions to ask a cleaning service provider.
During your initial consultation, ask these questions to help you understand if this company is the right fit for you and capable of making all the necessary customizations and meeting your cleanliness standards.
1. How many years have you been in business, and what accounts do you service with a business similar to mine?
Basically, you need someone who has expertise in this field to tackle the specific concerns that you may have. Because obviously, you are not going to hire a professional for regular cleaning. Cleaning service providers are well-equipped with product knowledge and are trained to use these products to their full potential, allowing you to get efficient and quick results.
2. How do you screen your employees?
The basic screening process requires the potential employee to undergo verification for their clean criminal history. Of course, look for someone who has relevant experience in this field and has previously worked on projects that are similar to the current clients’ requirements.
3. What kind of training do your employees receive?
Ideally, starting from the tools to training, the cleaning company provides its employees with the necessary resources to help them assist their clients better. However, often, candidates have prior knowledge of their field, on the basis of which they are hired for specialized services like that requiring medical, industrial, or school cleaning.
4. Are you insured?
There are different types of coverages that a cleaning company needs to have in order to protect their workers and clients. First is a general liability that protects clients’ assets in case of any negligence or mishandling by the company. Second is the workers’ compensation insurance that covers injury, disability, or any other job-related accidents. It covers employees at the business site and during business-related travel. The third is automobile liability insurance which covers accidents occurring during the business travel of the employees. The final type is an umbrella policy that is ideal for covering all the other losses, especially the large ones. In case a company faces a large financial judgment, this insurance policy could come to the rescue. A cleaning company should understand its responsibility towards its customers and employees, who form the backbone of its organization.
5. What type of quality assurance program can I expect?
All of the operations are to be conducted with a sustainable mindset and an emphasis on environmentally friendly cleaning techniques. From the most basic procedures to all the products, it should be ensured that everything is both environmental quality and human health.
6. How do you handle complaints?
Complaints and feedback are ways of improving services, and a cleaning company should strive to help customers in the best possible way by maintaining high service standards. Cleaning companies must put customer complaints a high priority, and they need to ensure that their concerns are resolved quickly.
7. Do you offer all the cleaning services I need?
This is the most essential and specific question that needs to be asked by a cleaning company. Usually, they offer all the possible cleaning services that the clients might need or be willing to get them arranged. You can also check their list of services for more details.
8. What kind of cleaning products and supplies do you use?
The products and supplies used by the company are reflective of their standards. Using sub-standard products often leads to services that are not up to the mark. Best cleaning companies use high-quality products and supplies that are free from harmful chemicals to ensure that you and your loved ones can freely use the surface that the workers have cleaned.
9. Can you give me a free quote or estimate?
Most companies striving to provide the best customer service will be more than willing to provide you with a free quote or estimation based on your requirement. All you need to do is get in touch with them and give them a rough idea of what kinds of products and services you are looking for.
10. Are they serious about security and safety?
Cleaning companies should take the security and safety of their customers and employees very seriously. They need to take all the preventive measures to ensure that they never feel their safety is under question.
Want to start with a commercial cleaning company in Mississauga, Ontario, committed to extensive expertise in cleaning traditional office spaces to industrial warehouses? Then say hi to us at Bestway Janitorial Services Inc.
Backed by a passionate and driven team, we’re dedicated to securing a clean and safe environment for your business. Our professional cleaners and best-in-class equipment stand ready to deliver the best janitorial results possible, securing a clean and safe environment for your business.
We serve clients across Mississauga, Toronto, Hamilton, Brampton, Vaughan, Markham, Guelph, Kitchener, Cambridge, St. Catharines, Niagara Falls, Oshawa, Barrie, The Greater Toronto Area, and all over Ontario.